ecommercio
Support & guidance

Personal guidance, so your launch actually works.

Every project is different. Our experts guide you from the initial setup to tuning your store, and our support replies fast so you are never stuck.

Talk to an expert
Reply within 2 hours
working hours
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Customer service
● Online — 3 min wait
Our services

From setup to growth.

Getting set up

Initial setup, domain, payment methods and carriers configured alongside you.

Included in every plan

Store migration

We bring across your products, customers, orders and redirects from Shopify, WooCommerce or PrestaShop.

On quote

Training

A session with an expert to make your team self-sufficient in the back office.

€490 per half-day

SEO optimisation

An audit of content, meta tags and performance, with a prioritised action plan.

On quote

Bespoke development

A feature specific to your trade, built and maintained by our teams.

On quote
How it runs

What happens, week by week.

Week 1

Scoping

A conversation to understand your catalogue, your flows and your priorities.

Weeks 2–3

Building

Design, catalogue import and setting up payments and delivery.

Week 4

Testing and going live

Test orders, redirects, SEO, then publication.

After that

Follow-up

Regular check-ins, new modules and work on your conversion rate.

Human support, based in France.

By chat, email or phone, Monday to Friday from 9am to 6pm. The people you speak to know your store and your history.

Contact support
< 2 h
Average reply time, in working hours
98%
Of customers satisfied with their support